Two women exercising in a park, with one checking her smartwatch to sync health data with her Patients Know Best personal health record.

One Record. Anywhere.

Patients Know Best is the world’s largest Personal Health Record (PHR) platform. We believe healthcare is most effective when patients are active partners, empowered by instant access to their entire health and care story.

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One Record. Anywhere.

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We integrate information from across health and care settings into a single place for the patient to access, contribute to, and to share with anyone else who needs access.This borderless record follows the patient everywhere, eliminating data silos and supporting continuity of care across the ecosystem.

Our portal solution provides digital tools to bridge the gap between patients and clinicians. By fostering proactive self-management, we help knowledgeable patients thrive while reducing the clinical burden across all care settings.

Single Patient Record

Aggregate multiple data feeds from healthcare providers and patient-generated sources into a unified record for both patients and clinicians

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Clinical Transformation

Deploy interactive Patient Engagement Portal (PEP) capabilities that empower patients and clinical teams to shift care from hospital to home

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Information & Education

Use our platform tools to educate patients, supporting independent action and effective self-management

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A circular infographic from Patients Know Best showing a central patient icon surrounded by integrated data sources including GP data via EMIS and SystmOne, NHS hospitals, medical devices, and patient-entered data.

Agnostic Integration (FHIR/HL7): Ensure seamless, secure data exchange with any EPR, app, or device using our open APIs built on a foundation of HL7® FHIR® standards

Real-Time Data Feeds: Support diverse datasets, including, diagnoses/problems, test results & imaging (with optional delay filters), medications, appointments, vaccinations, documents, care plans and allergies

Integrated Devices: Reduce clinical friction and provide a seamless patient experience by ingesting data from medical monitoring devices and external apps. This maintains a continuous health profile by gathering patient-generated data via symptom tracking, mood diaries, care plans, and questionnaires.

Paperless Document Management: Share all documents and appointments digitally to eliminate paper costs and streamline workflows

Collaborative Sharing: Enable patients to securely control access to and share their records with family, carers, or the VCFSE sector for coordinated community support

Integration with Government Infrastructure: maximise reach and registrations through our integrations with national and regional programmes such as NHS login the NHS England App, the NHS Wales App, DigID and MedMij as part of the national PGO programme in The Netherlands

Customisable Questionnaires: Build unlimited, SNOMED-coded digital forms with branching logic and automated scoring for PROMs and clinical data. These configurable forms can be triggered by patients, professionals, or FHIR APIs. The platform supports draft saving, response editing, digital signatures, and rich media attachments like images and videos.

Co-produced Care Planning: Enable co-creation and co-editing of care plans by any individual who has access to the patient's record. As PKB’s care plans are dynamic, all users record vital information in a single record to break down silos and support continuity of care

Secure Messaging: open asynchronous lines of communication between patients and healthcare teams to reduce. unnecessary telephone calls and face to face visits. Photos, videos and other documents up to 10GB per message can be shared securely, for meaningful remote monitoring and management

Appointment Management: Provide a unified view of the patient’s schedule across all providers. Patients can view, reschedule, or cancel appointments to support efficient clinical pathways

Interactive Care Planning: Equip patients with verified multimedia resources and pre-emptive Red, Amber, Green (RAG) status plans. This unified approach enables proactive self-monitoring and condition education while providing clear, automated triggers for clinical interventions

Symptom & Trend Tracking: Monitor measurements and test results in real-time, allowing patients to identify trends and side effects to take timely action

Shared Decision Making: Deliver nationally directed guidance within the record to inform better consent and evidence-based treatment choices

Validated Resource Library: Share digitised leaflets, videos, and audio files alongside links to Trust websites and verified support groups to ensure clinical assurance

Research and Patient Activation

Inform Patient Cohorts: Leverage our Population Health Management Engine (PHME) and coded data to deliver precision engagement at scale. Research teams across NHS Trusts and the private sector share their inclusion and exclusion criteria (e.g. age, location, diagnosis, medications) with PKB. Our rules-based engine then matches with cohorts, surfacing specific trial opportunities or treatment optimisation protocols directly to the patient's record
Secure Patient-Led Sharing: Privacy is foundational to our matching process; no patient data is shared outside the PKB platform until the individual chooses to engage. When a patient meets all criteria, a research banner appears in their record, allowing them to learn about the study before deciding to participate. Only after the patient provides explicit consent is their record shared with the researching organisation to verify eligibility
Active Engagement & Retention: Once a patient opts in, additional features such as clinical questionnaires, asynchronous messaging, and digital care plans are used to support initial screening and maintain high long-term retention rates

One Record. Anywhere.

One Record. Anywhere.

Single Patient Record

Clinical Transformation

Information & Education

Patients Know Best

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