About Patients Know Best

Patients Know Best or ‘PKB’ is a social enterprise and technology platform, designed to bring together patient data from health and social care providers and the patient's own data, into one secure personal health record.

Patients can login to access everything from appointment letters and test results, to their multi-disciplinary care plans. To empower patients to play an active role in their health and wellbeing, they can also use specially designed tools to monitor and track their health condition.

Our award-winning granular consent model allows patients to share all or parts of their record with family, carers and other healthcare professionals, anywhere in the world. This has paved the way for joined-up care that is safer, efficient and focused around the individual care needs of more than 5.2 million citizens in the U.K alone.

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Mohammad's story

After years of witnessing patients experience suboptimal care as a result of disjointed information sharing, Dr Mohammad Al-Ubaydli - a healthcare physician, doctor with over 15 years experience in medical software and the author of 6 books on patient-controlled health records, set out on a mission to empower patients to become the drivers of their own health destinies.

As a patient with a rare disease, Mohammad found himself repeating his story and explaining his condition to the healthcare practitioners he routinely saw. He quickly realised these healthcare professionals relied on him to provide accurate information about his condition and like many patients, he therefore became the ‘expert’ on his own health. 

From this experience, Mohammad understood that patients not only have the power to change their own health outcomes but they also hold the key to a more sustainable and responsive healthcare system which better meets the needs and expectations of citizens. However, to make this a reality, they would need access and control of their personal health records.

With a bold aspiration to empower patients to ultimately ‘know best’ and backed with independent research to demonstrate the benefits of this approach, in 2008, Mohammad founded Patients Know Best.

Leading with a social purpose

As an innovative social enterprise driven by a clear social purpose, we are proud to be a recognised B Corporation. This is a new type of enterprise which uses business as a force for social good. Our values are therefore, intrinsically linked to our mission - to empower patients and those looking after them to know best.  

The belief that empowering patients is the right thing to do is clearly evident among healthcare professionals. To mark this milestone, in 2018, we celebrated 10 years since the launch of Patients Know Best, whilst sharing more than 5 million patient records across every county in the United Kingdom. 

You can read more about our journey so far in our 10-Year ebook or for other news, see the News Centre.