Research

Non-face-to-face delivery of an IBD service with PKB - To tackle long waiting times, open access to the IBD service through telephone and email support was offered to all known IBD patients in 2014. This led to the introduction of a web-based patient management portal called Patients Know Best. 
Using a web-based PHR to build closer relationships with patients with Type 1 diabetes - This paper investigates to what extent a web-based personal health record system (Patients Know Best), could add value to diabetes care and promote self-management.
The effectiveness and impact of patient-controlled records: A report on PKB - This paper is based on our case studies. It explores the impact and effectiveness of PKB and highlights that adoption is superior when professionals and patients collaborate around a central record.