Case Studies

Improving clinical pathways for Dermatology patients - It’s making life a lot easier using the messaging functionality in PKB rather than phone calls as it speeds everything up. It has definitely reduced the number of phone calls that we receive and we can respond to an email quicker than a phone call message Read More
The ‘future is bright’ for patients of the Kidney Dietetics Service - Case StudyUncategorized 26 April 2021 by Steph Tew The Kidney Dietetics Service at Hull University Teaching Hospitals NHS Trust supports acute renal patients at Hull Royal Infirmary but the service also manages a more extensive cohort of outpatients through its renal satellite clinic. This clinic covers a wide geographical area - from Bridlington, Scunthorpe and Grimsby, with patients even spread… Read More
A blueprint for a connected health and care system - In 2019, the Nottingham and Nottinghamshire Integrated Care System (ICS) partnered with Patients Know Best and NHS Digital to co-design the PKB-NHS App ‘All-in-One’ integration. Read More
Transforming the face of traditional dermatology services - The Dermatology Service at Singleton Hospital is using the PKB personal health records platform (or patient portal) to make it more convenient for patients to access ongoing care and treatment. Read More
Improving access to sexual health services - The Sexual Health in Plymouth (SHiP) team has remotely and securely treated over 900 new patients between April and August using Patients Know Best. Read More
Pharmacy students experience digital patient care - Undergraduate Pharmacy students at Liverpool John Moores University, are given the opportunity to experience digital patient care, using the Patients Know Best personal health record platform. Read More
Patients Know Best at Bristol Major Trauma Centre – benefits analysis - A benefits analysis and case study by North Bristol NHS Trust, to evaluate a proof of concept on using Patients Know Best (PKB) at the Bristol Major Trauma Centre. Read More
Monitoring the safety of ketamine in treatment-resistant depression - Case Study 12 November 2020 by Gurpreet Sarai Ketamine is newly recognised as a rapidly acting antidepressant which works in a different way to conventional antidepressants. The Ketamine Clinic at Oxford Health NHS Foundation Trust provides treatment for people with depression who have not responded to other treatments. Here, Ketamine is used either intravenously, intramuscularly or orally.  Although ketamine is… Read More
Putting online consultation at the heart of the teaching curriculum - University of Leicester’s Medical School is putting online consultation at the heart of its teaching curriculum for first-year medical students – a first for any university in the UK. Since 2014, the University’s Department of Medical Education has been teaching all its first-year students how to hold online consultations using Patients Know Best, the world’s first fully patient-controlled online medical… Read More
Improving quality of life and reducing unplanned admissions - Emergency care saves lives but preventing the need for emergency care saves even more lives. This is why PKB is teaming up with ‘The Symphony Complex Care Hub’ at South Somerset NHS Trust to help support patients to better manage their long term conditions and lower the level of unplanned admissions taking place in the area. Dr Jo Cummings, clinical… Read More
Visceral Myopathy, a Patient Story from St Marks Hospital - St Mark’s Hospital patient Jason Murtagh has a condition called Visceral Myopathy, a highly rare chronic disease which means that his gut fails to properly absorb nutrients – indeed the condition is so rare that few gastroenterologists will encounter a case in their careers. Diagnosed in 1988, Jason’s disease involves him being reliant on a line which administers nutrients directly… Read More
Managing complex conditions across geographical boundaries - The Royal College of Physicians “Personal health records (PHR) – landscape review” report in 2016 highlighted the work of St Mark’s Hospital using Patients Know Best. Acknowledgements This case study was informed by discussions with: > Simon Gabe, Consultant Gastroenterologist, St Mark’s Hospital > Lloyd Humphreys, former Vice President of Business Development, Patients Know Best® (PKB) It is also based on a review of… Read More