Case Studies

Midwifery students getting real life experience of using a Personal Health Record - Financial support is provided as an Educational Grant by Pfizer Limited. A forward thinking Midwifery Department at City, University of London has been using Patients Know Best (PKB) since 2017 to support their first year midwifery students undertaking the Midwifery BSc (Hons) Undergraduate degree.  They wanted to use PKB as the Personal Health Record (PHR) during one of their modules… Read More
Integrated Patient-Controlled Medical Record – Luton CCG - In 2020, Luton CCG began to pilot a patient-controlled medical record for children in Luton living with epilepsy: ‘Patients Know Best’ (PKB). This record empowers parents in their role as care coordinators for their children, and enables self-management and self-care by sharing educational materials such as care plans and verified links. It ensures the parent is equipped with all the… Read More
Bringing care and support to ILD patients - Case Study 10 February 2022 by Steph Tew Introduction It is vital that all patients who need advice or care from a healthcare professional have access to it, but it can be a challenge to provide access to patients who live in rural areas, patients who find it difficult to travel or those who are too unwell (or are shielding)… Read More
Improving care pathways for Immunotherapy patients in Hull - Introduction Using Immunotherapy as a treatment is relatively new to Hull University Teaching Hospitals NHS Trust. Immunotherapy is a treatment that uses certain parts of a person’s immune system to fight diseases such as cancer. The service is run by two Clinical Nurse Specialists; Helen Carolan and Lynsey Wood and co-ordinator Jenna Holdsworth. We have around 200 patients on the treatment… Read More
Tackling the rising number of attendances for heart failure patients - To combat the rising number of emergency A&E attendances and unnecessary  hospital and GP visits for patients with heart failure, patients need to be given more control to monitor their own health, knowing they have the support and information at the touch of a button.  Here is how one Trust approached this and is now seeing more informed patients managing… Read More
Interacting with Patients via Patients Know Best – A student’s experience​ - Financial support is provided as an Educational Grant by Pfizer Limited. Leicester Medical School has been using Patients Know Best since 2014 to teach their students how to conduct online consultations as well as skills such as shared care planning and remote communication. Read More
Online portal making a big difference to rheumatology patients - Calls to a helpline run by a Swansea Bay service have fallen dramatically as patients can now find out what they need to know for themselves.The Swansea Bay Patient Portal is a secure online record that allows people to view their blood test results and clinical documents, as well as being able to tap into a library of information and… Read More
Improving clinical pathways for Dermatology patients - It’s making life a lot easier using the messaging functionality in PKB rather than phone calls as it speeds everything up. It has definitely reduced the number of phone calls that we receive and we can respond to an email quicker than a phone call message Read More
The ‘future is bright’ for patients of the Kidney Dietetics Service - 26 April 2021 The Kidney Dietetics Service at Hull University Teaching Hospitals NHS Trust supports acute renal patients at Hull Royal Infirmary but the service also manages a more extensive cohort of outpatients through its renal satellite clinic. This clinic covers a wide geographical area - from Bridlington, Scunthorpe and Grimsby, with patients even spread out as far as Doncaster,… Read More
A blueprint for a connected health and care system - In 2019, the Nottingham and Nottinghamshire Integrated Care System (ICS) partnered with Patients Know Best and NHS Digital to co-design the PKB-NHS App ‘All-in-One’ integration. Read More
Transforming the face of traditional dermatology services - The Dermatology Service at Singleton Hospital is using the PKB personal health records platform (or patient portal) to make it more convenient for patients to access ongoing care and treatment. Read More
Improving access to sexual health services - The Sexual Health in Plymouth (SHiP) team has remotely and securely treated over 900 new patients between April and August using Patients Know Best. Read More