Case Studies

Improving care pathways for Immunotherapy patients in Hull - Case Study 7 October 2021 by Lloyd Bettell-Higgins Introduction Using Immunotherapy as a treatment is relatively new to Hull University Teaching Hospitals NHS Trust. Immunotherapy is a treatment that uses certain parts of a person’s immune system to fight diseases such as cancer. The service is run by two Clinical Nurse Specialists; Helen Carolan and Lynsey Wood and co-ordinator Jenna Holdsworth.… Read More
Tackling the rising number of attendances for heart failure patients - Case Study 4 October 2021 by Sally Rennison To combat the rising number of emergency A&E attendances and unnecessary  hospital and GP visits for patients with heart failure, patients need to be given more control to monitor their own health, knowing they have the support and information at the touch of a button.  Here is how one Trust approached this… Read More
Interacting with Patients via Patients Know Best – A student’s experience​ - Interacting with Patients via Patients Know Best - A student's experience Leicester Medical School has been using Patients Know Best since 2014 to teach their students how to conduct online consultations as well as skills such as shared care planning and remote communication.Since 2020, students have been invited to submit reflective essays about their experience of using online tools to… Read More
Online portal making a big difference to rheumatology patients - 29 June 2021 Calls to a helpline run by a Swansea Bay service have fallen dramatically as patients can now find out what they need to know for themselves.The Swansea Bay Patient Portal is a secure online record that allows people to view their blood test results and clinical documents, as well as being able to tap into a library… Read More
Improving clinical pathways for Dermatology patients - It’s making life a lot easier using the messaging functionality in PKB rather than phone calls as it speeds everything up. It has definitely reduced the number of phone calls that we receive and we can respond to an email quicker than a phone call message Read More
The ‘future is bright’ for patients of the Kidney Dietetics Service - 26 April 2021 The Kidney Dietetics Service at Hull University Teaching Hospitals NHS Trust supports acute renal patients at Hull Royal Infirmary but the service also manages a more extensive cohort of outpatients through its renal satellite clinic. This clinic covers a wide geographical area - from Bridlington, Scunthorpe and Grimsby, with patients even spread out as far as Doncaster,… Read More
A blueprint for a connected health and care system - In 2019, the Nottingham and Nottinghamshire Integrated Care System (ICS) partnered with Patients Know Best and NHS Digital to co-design the PKB-NHS App ‘All-in-One’ integration. Read More
Transforming the face of traditional dermatology services - The Dermatology Service at Singleton Hospital is using the PKB personal health records platform (or patient portal) to make it more convenient for patients to access ongoing care and treatment. Read More
Improving access to sexual health services - The Sexual Health in Plymouth (SHiP) team has remotely and securely treated over 900 new patients between April and August using Patients Know Best. Read More
Pharmacy students experience digital patient care - Undergraduate Pharmacy students at Liverpool John Moores University, are given the opportunity to experience digital patient care, using the Patients Know Best personal health record platform. Read More
Patients Know Best at Bristol Major Trauma Centre – benefits analysis - A benefits analysis and case study by North Bristol NHS Trust, to evaluate a proof of concept on using Patients Know Best (PKB) at the Bristol Major Trauma Centre. Read More
Monitoring the safety of ketamine in treatment-resistant depression - Case Study 12 November 2020 by Gurpreet Sarai Ketamine is newly recognised as a rapidly acting antidepressant which works in a different way to conventional antidepressants. The Ketamine Clinic at Oxford Health NHS Foundation Trust provides treatment for people with depression who have not responded to other treatments. Here, Ketamine is used either intravenously, intramuscularly or orally.  Although ketamine is… Read More