Case Studies

Use of automation and PKB questionnaires enables effective and rapid referrals saving significant administrative time - “UHNM is one of a handful of Trusts involved in the NHSE Weight Management pilot and is the only Trust with an automated approach. The automation of these referrals is working brilliantly with minimal staff overheads. Furthermore, UHNM is ranking first in the pilot for referral count to the service.” Andrew Fraser, UHNM Business intelligence manager Read More
Supporting people with Severe Mental Illness in North East London Supporting people with Severe Mental Illness in North East London - This work holds the principles of personalised care at its centre, and is an excellent example of how true coproduction can produce innovative, user led tools to enable everyone to self-manage their mental health and wellbeing. City and Hackney also holds the impressive achievement of being the first (and only so far!) site to have their PHB support plan and… Read More
Mid Yorkshire Teaching NHS Trust uses Patients Know Best for Waiting List Validation - Waiting list validation is a crucial component of the national elective recovery plan. Patients Know Best's (PKB) Questionnaire function enables trusts to validate a patient's status, prioritise appointments, and filter out individuals who no longer require them. By doing this within PKB's health record platform, trusts can access more detailed data to analyse and optimise their waitlist management as part… Read More
The benefits of providing more data to patients and improving the patient experience The benefits of providing more data to patients and improving the patient experience - "Patients being enabled to see their own results empowers them to manage their own condition. It also allows us to design remote management pathways meaning that patients will no longer need to come to the hospital regularly. This is better for the patients and better for the NHS; having patients who have already seen problem-results mean they are prepared for… Read More
Aspley Medical Centre and Beechdale Care Home Affiliation - Beechdale Care Home and Aspley Medical Centre have a good working relationship between them. Beechdale Care Home were initially using emails to communicate with the practice, which generally worked well. However, medicine reconciliation for residents was extremely time consuming where individual emails were sent for each resident. Staff members were then required to go through all the emails sent/received, to… Read More
Rheumatology Team seeing cost benefits using PKB to streamline processes - Hull University Teaching Hospitals NHS Trust’s Rheumatology Healthcare Team are seeing early benefits of using PKB to communicate more quickly and efficiently with their patients. In particular this is helping to streamline their process for administering healthcare prescriptions. From initial savings of 1 hour a week of admin time printing and folding letters, to a possible 2 full weeks of… Read More
Using digital questionnaires for transformative healthcare - The Bariatrics Team at University Hospitals of Derby and Burton NHS Foundation Trust (UHDB) identified that the method they had for collecting clinical information prior to appointments was operationally inefficient and had a negative impact on the patient experience. The team were keen to look at ways to improve this for their patients and the running of the service. Read More
1,300 newly graduated healthcare professionals in Manchester trained on PKB - PKB is supporting medical students in Manchester. Over the last 18 months 1,300 students at The University of Manchester’s Faculty of Biology, Medicine and Health have benefitted. Ensuring they graduate with the knowledge and understanding of what Personal Health Records are and how they benefit both patients and professionals. Making them digital transformation leaders of healthcare for the future. Read More
University of Winchester students Meeting the challenges of face-to-face placements for healthcare students - In June of this year, we welcomed the University of Winchester’s Faculty of Health and Wellbeing as a new partner for our Education Programme. The faculty considered digital health as a core part of their teaching curriculum for healthcare students, therefore, the decision to incorporate the use of Patients Know Best (PKB) in their projects and courses had been a… Read More
Midwifery students getting real life experience of using a Personal Health Record - Financial support is provided as an Educational Grant by Pfizer Limited. A forward thinking Midwifery Department at City, University of London has been using Patients Know Best (PKB) since 2017 to support their first year midwifery students undertaking the Midwifery BSc (Hons) Undergraduate degree.  They wanted to use PKB as the Personal Health Record (PHR) during one of their modules… Read More
Integrated Patient-Controlled Medical Record – Luton CCG - In 2020, Luton CCG began to pilot a patient-controlled medical record for children in Luton living with epilepsy: ‘Patients Know Best’ (PKB). This record empowers parents in their role as care coordinators for their children, and enables self-management and self-care by sharing educational materials such as care plans and verified links. It ensures the parent is equipped with all the… Read More
Bringing care and support to ILD patients - Case Study 10 February 2022 by Steph Tew Introduction It is vital that all patients who need advice or care from a healthcare professional have access to it, but it can be a challenge to provide access to patients who live in rural areas, patients who find it difficult to travel or those who are too unwell (or are shielding)… Read More