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Cookie Policy for Patients Know Best

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however, this may downgrade or break certain elements or functionality within this website.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings within your browser (see your browser Help section for how to do this).

The Cookies Patients Know Best Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. Cookies set by PKB will remain after you log out, these cookies contain site preferences and parameters that have been set, typically by you, the user. An example of this is the locale cookie, which remembers your language settings. Additionally, PKB uses cookies to assess your current session state, to determine whether or not you are logged in.

When you submit data to PKB through a form such as those found on contact pages cookies may be set to remember your user details for future correspondence.

PKB use a self-hosted analytics suite called Piwik, this tool will set a cookie to enable PKB to collect usage statistics. More details on our statistics collection and reporting can be found here: http://help.patientsknowbest.com/Statistics.html

The cookies used on our website are grouped into the following categories.

The below list details the cookies used in our website.

CookieDescription
Necessary
JSESSIONIDRandom session ID generated for each login for the web UI. This cookie is used for the application only and is required to enable it to function.
pkbLocaleThe locale (example value: "en_GB") last selected by a user on this computer. Used to display the login page in the appropriate language when they next visit the login page. Overwritten on login with the user's preferences, or when a different locale is chosen on the login page. This cookie is used for the application only and is required to enable it to function.
pkbRandom UUID and is not linked to any particular user or persisted past the session duration. Used only for an extra security measure (basically a separate session identifier from JSESSIONID) This cookie is used for the application only and is required to enable it to function.
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
_fw_crm_vThis cookie holds the tracker id Freshworks use to identify the user who is coming back on to the chat widget for the embedded Freshworks form on the contact page​. It is required to enable the site to function. This cookie is provided by Freshworks. Please view their privacy statement here - https://www.freshworks.com/privacy/
vuidThis cookie is set by Vimeo and is used to enable the use of, and track the views of embedded videos. It is required to enable the site to function.
_x_wThis cookie enables customer service chat support on the current session for the embedded Freshworks form on the contact page. It is required to enable the site to function. This cookie is provided by Freshworks. Please view their privacy statement here - https://www.freshworks.com/privacy/
Analytics
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, camapign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randoly generated number to identify unique visitors.
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
GPSThis cookie is set by Youtube and registers a unique ID for tracking users based on their geographical location
Performance
_gatThis cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.
_gat_UA-12057124-1This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
YSCThis cookies is set by Youtube and is used to track the views of embedded videos.
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NIDThis cookie is used to a profile based on user's interest and display personalized ads to the users.
VISITOR_INFO1_LIVEThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
IDEUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.