Our team

Our team is best known as the 'PKB family' and like any family, we value each and every person that has joined us.

What makes our team truly special is their ability to connect with and understand our patients and clients. That’s because most of us have either worked in the health or social care sector, supported family or loved ones receiving care and treatment, or experienced being a patient at some point in our lives. 

We find it’s this knowledge and real-life experience that really makes a difference. It not only helps us to understand and empathise with our patients and clients but it also pushes us to innovate everyday, to make healthcare services better for us all.

Let's meet the team..

Dr Mohammad Al-Ubaydli, CEO and Founder

Mohammad is founder and CEO of Patients Know Best. He trained as a physician at the University of Cambridge; worked as a staff scientist at the National Institutes of Health; and was a management consultant to US hospitals at The Advisory Board Company. Mohammad is the author of seven books, including Personal health records: A guide for clinicians and Streamlining Hospital-Patient Communication: Developing High Impact Patient Portals. He is also an honorary senior research associate at UCL medical school for his research on patient-controlled medical records. In 2012, he was elected an Ashoka Fellow as a social entrepreneur for the contributions he has made to patient care.

Read more about Mohammad's story..


Ian Bastow, Chief Financial Officer

Ian is co-founder of Patients Know Best. He is responsible for Finance, Legal and HR matters and advises on commercial strategy. Ian is a UK qualified accountant and gained an MBA with Distinction from London Business School, where he specialised in Corporate Finance. He has worked in the technology sector for 25 years and has raised over $100m of equity funding from investors.

Katie Bettell-Higgins, VP Customer Success

Katie qualified as a nurse in 1997 and started her career in orthopaedics and trauma when she became a Clinical Nurse Specialist (CNS) focusing on spinal injury and surgery. She also lectured on the spine to postgraduate nurses at the Florence Nightingale School at Kings College, London. Later, she worked as a school nurse in East London and whilst in this role was nominated for an Innovation in Practice award for her work in improving sex and relationship education for 10 and 11-year-olds. Katie also worked as a specialist practitioner in contraceptive and sexual/ reproductive health for many years. 

Katie has experienced first hand the frustration of being unable to communicate easily and effectively with other professionals in the patient's circle of care and the impact of this on the patient. As the mother of 3 young children, one of which spent prolonged time in the healthcare and hospital system, she has also experienced the frustration of trying to coordinate this fragmentation from the patient perspective.


Dr Shailesh Suri, VP of Product

Shailesh trained as a physician at the University of Birmingham. He did his junior doctor training in the Midlands and London, working in acute medicine, specialising in respiratory medicine. Following this, Shailesh worked as a Specialist Registrar in public health medicine in London before switching careers to follow his passion for technology. This led to roles in the medical and investment banking sectors as a software developer, architect, and ultimately leading software development teams. Shailesh joined Patients Know Best in 2016. He is a Member of the Royal College of Physicians (MRCP), has an MSc in Public Health and a postgraduate qualification in Health Informatics from University College London.

Mate Varga, VP of Engineering

Mate received his MSc in robotics and control theory at Budapest University of Technology. He spent almost three years in computational neuroscience working on performance problems of large-scale neural network models. Later, he joined the financial services industry in London, focusing on the design and implementation of low-latency, high-throughput and robust electronic trading systems. Fascinated by its vision and mission, he joined PKB in 2015. His primary interest is scaling - both systems and teams.


Sally Rennison, VP of Sales

Sally joined PKB in 2016 after working for an EPR provider for several years. Previously, Sally managed the transition of customers through the end of the National Programme for IT on to local contracts. However, as someone who passionately believed in and recognised the value and the importance of acknowledging the patient as part of the provision of healthcare, Sally came to PKB to pursue this vision of empowering patients to know best.

Since joining the company Sally has held positions as a national business lead, exploring new opportunities and supporting all clients to maximise their potential from the platform. As PKB grew, Sally led and developed the procurement team; re-structuring company processes to manage these more effectively.

David Grange, Data Protection Officer

David is responsible for all things related to Information Governance and also serves as our Data Protection Officer. For a number of years, David has delivered highly scalable, mission-critical information technology infrastructure solutions and secure multisite corporate networks.

Prior to joining PKB, David was Director of Operations, EMEA & APAC, with internet performance leader Dyn Inc. David was instrumental to Dyn’s international scaling effort, seeing revenues grow from $30m to $100m in 3 years. He led a number of high profile customer account acquisitions including Deutsche Telekom, Fujitsu Siemens, Netlog, The Financial Times, Spotify, Al Jazeera, Canonical (Ubuntu), GE Healthcare and Telenor. In November 2016, Dyn was acquired by Oracle. Outside of PKB, David is involved in several not-for-profit privacy and security-focused technology projects.


Richard Smith, Chairman

Richard is Director of the Ovations initiative run by world-leading health care organisation, UnitedHealthcare. Its mission is to combat chronic disease in the developing world, funding centres in China, Bangladesh, India, Pakistan, Tunisia, Tanzania, South Africa, Central America and the US Mexico border.

As a member of the board of the Public Library of Science, he is also an honorary professor at the University of Warwick, a member of the governing council of St George’s, University of London and editor of Cases Journal. Previously he was Chief Executive of UnitedHealth Europe, a subsidiary of UnitedHealth Group that works with public health systems in Europe.

Before that, Richard was the editor of the British Medical Journal (BMJ) and Chief Executive of the BMJ Publishing Group. Having qualified in medicine in Edinburgh, he worked in hospitals in Scotland and New Zealand before joining the BMJ. He also worked for six years as a television doctor with the BBC and TV-AM and has a degree in management science from the Stanford Business School.