I. Letter from the CEO

My name is Dr. Mohammad Al-Ubaydli, and I created Patients Know Best to help patients better manage their care. I myself have a long-term illness and need help from lots of people, all of whom care about and contribute to my health.

But managing complex care is hard. I have to schedule appointments with a number of clinicians, manage my medications and co-ordinate with loved ones who participate in my care. 10 million people in the UK alone have long-term illnesses that need this kind of care, including diabetes, asthma and heart disease.

Over the years, I noticed that my clinical team was relying on me to know important information. This was not because I trained as a doctor myself, but because I was the only one who turned up to all the appointments! This is how patients know best. And this is why we built this web site—to give each patient better tools to manage their health.

Dr. Mohammad Al-Ubaydli
CEO and Founder, Patients Know Best

II. Save time

As a patient, a 10-minute appointment with your doctor might mean half a day off work. You have to travel to the clinic, park your car, then often wait for your appointment. Patients Know Best (PKB) saves you time through secure, online consultations with your clinician, from the comfort of your home or the convenience of your office.

III. Organize your circle of care

Use PKB to work online with all the people who care about improving your health. Our site is secure and our software is already built into the NHS secure network, so it is approved for use by NHS staff. And you control who gets to access your PKB records: you can invite your doctors, nurses, carers and relatives, both inside and outside the NHS.

IV. Empower your family

Your loved ones are an important part of your care team. With PKB, you can give them the tools they need to help you manage your health, including permission to access your medical notes and talk to your doctors and nurses on your behalf.

V. Work the web

PKB works on any computer, anywhere, anytime. As long as you have internet access you can use computers like Windows desktops, Macintosh laptops, iPhone smartphones and Nintendo Wiis. You do not need to upgrade your computer or install new software. Just use your web browser to visit and get started with your team.

VI. Safe to trust

We are committed to protecting the security and privacy of your medical data. Everything you do through the Patients Know Best website is encrypted so that only you, and the people you choose, can access your records. This is why ours was the first company to meet the exacting security levels required to integrate patients’ data with the NHS secure network.

VII. PKB grows with you

As your network grows, so does Patients Know Best. You can invite as many clinicians, send as many messages, upload as many results and share as much data as you want. We are your partner in health.