PKB has partnered with Synertec to streamline patient communications and improve patient experience by switching to digital e-letters. NHS clients use Synertec to quickly register patients to log into their record on PKB. For each patient who registers, NHS clients no longer pay postage or admin costs for sending appointments letters.

The service is turn-key, automated and delivers in-year cash savings. The NHS sends millions of letters to patients in the post each year. This is costly, work-intensive practice and means that patients do not always receive information in the digital, mobile-friendly format they want – and need.
Letters take longer to deliver and can sometimes arrive too late. Other times, the rescheduling letter arrives before the original appointment letter so patients don’t turn up at the wrong time.

Working with nearly 100 Acute Trusts, Synertec has a unique insight into the challenges presented and provide an automated communications service. The solution can strip out 40% of the costs of sending correspondences to patients – and provides patients with fast and reliable information – tailored to their needs.

NHS clients can quickly register patients with a single letter to their home address. This saves patients from coming into the clinic to register and saves time verifying patients’ identity.

The partnership also aims to help the NHS exceed its five-year target to be paperless at the point of care by 2020 – as the majority of posted letters can be switched to electronic communications.

“When a patient gets the right information in the right place, delivered in a format that meets their accessibility requirements, they’re more likely to attend appointments and take up NHS services – which is good for both the patient and the NHS. We’re delighted to be working with Patients Know Best and we look forward to helping the NHS communicate more effectively with its patients – and drive savings.”
Mark Baldock, Managing Director of Synertec

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