Patients using PKB read 76% of letters within 48 hours. Synertec tracks the reading of digital letters in PKB, helping to prevent posting paper letters. Digital letters in PKB release cash for the hospital and provides instant delivery to the patient and increases safety for clinicians from storing all the letters with all other data about the patient.

Synertec can also mass register patients with letters to onboard each patient onto PKB. This saves the patient from coming to the hospital to register and saves hospital staff time from verifying patient identity in clinic. For each patient who registers, NHS clients no longer pay postage or admin costs for sending appointment letters.

The service is turn-key, automated and delivers in-year cash savings. A typical NHS Trust posts millions of letters to patients each year. This is costly, work-intensive practice and means that patients do not always receive information in the digital, mobile-friendly format they want – and need. Letters take longer to deliver and can sometimes arrive too late. Other times, the rescheduling letter arrives before the original appointment letter, so patients turn up at the wrong time.

Working with nearly 100 Acute Trusts, Synertec has deep insight into effective delivery and provides an automated communications service. The solution can strip out 40% of the costs of sending correspondences to patients and provides patients with fast and reliable information that is tailored to their needs.

The partnership also aims to help the NHS exceed its five-year target to be paperless at the point of care by 2020 – as more than 76% of posted letters can be switched to electronic communications.

Mark Baldock, Managing Director of Synertec, said: “When a patient gets the right information in the right place, delivered in a format that meets their accessibility requirements, they’re more likely to attend appointments and take up NHS services – which is good for both the patient and the NHS. We’re delighted to be working with Patients Know Best and we look forward to helping the NHS communicate more effectively with its patients – and drive savings.”

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