Streamline communication with patients using digital correspondence
Our integration with Synertec can prevent health and care organisations posting paper letters by tracking digital letters that have been read in PKB.
Instant delivery and safe storage
With patients using PKB to read 76% of their letters within 48 hours, release cash while at the same time, ensuring patients instantly receive information. Faster delivery with digital correspondence is safer for patients, and also improves clinical practices and care delivery. Letters can be stored and accessed instantly alongside other patient data in one place.
Mass registration
Mass registration using Synertec makes onboarding individual patients onto PKB easy. This not only saves the patient from coming into hospital to register, but it also saves hospital staff time from verifying individual patient identities in the clinic. For each patient that registers, this means our NHS clients no longer pay postage or admin costs for sending appointment letters.
Automated for savings
This solution is turn-key and automated to efficiently enable year-in cash savings. A typical NHS Trust posts millions of letters to patients each year. This is costly, work-intensive practice and means that patients do not always receive information in the digital, mobile-friendly format they want – and need. Letters take longer to deliver and can sometimes arrive too late. Other times, the rescheduling letter arrives before the original appointment letter, so patients turn up at the wrong time.
A proven model
Working with nearly 100 acute trusts, Synertec has deep insight into effective delivery and provides an automated communications service. The solution can strip out 40% of the costs of sending correspondences to patients and provides patients with fast and reliable information that is tailored to their needs.
The partnership also aims to help the NHS exceed its five-year target to be paperless at the point of care by 2020 – as more than 76% of posted letters can be switched to electronic communications.
A partnership of efficiency
“When a patient gets the right information in the right place, delivered in a format that meets their accessibility requirements, they’re more likely to attend appointments and take up NHS services – which is good for both the patient and the NHS. We’re delighted to be working with Patients Know Best and we look forward to helping the NHS communicate more effectively with its patients – and drive savings.”
Mark Baldock, Managing Director, Synertec

This model has been deployed at Hywel Dda Health Board where more than 500 respiratory patients have registered to use PKB.