With waiting times now running into years, many factors can change over that period - from a patient’s health situation to hospital availability. The result is anxious patients and a constantly evolving and growing list to manage. With Patients Know Best (PKB), Trusts can use our new advanced questionnaires to validate at scale as well as efficiently engage and manage patients as they wait.
All in one solution
Enhanced Waiting List Validation provides a systematic approach to track, triage and inform patients to optimise slot utilisation and increase readiness. Using PKB’s automated questionnaires, Trusts maintain continuous communication throughout the process, enabling efficient decision-making and improving the patient experience.
PKB works with teams to tailor questionnaires for preliminary status checks or more detailed input to progressively manage patients at every stage:
Preliminary status check: Initial validation to remove patients who no longer require the service, e.g. treated elsewhere or moved from the area- Treatment decisions: Prompt informed decision making and validate treatment choices to minimise the chance of decision regret using PKB Library and NHSE Shared Decision Tools
- Location & timing preferences: Identify a patient’s willingness to travel or adjust their appointment slots when they become available
Health status check: Determine if a patient's position on the list has changed and provide compliance guidance for treatment (e.g. achieving a certain BMI)
New Features
Our new advanced questionnaire functionality offers:
- Simple implementation at scale: Questionnaires can be sent directly via email to all patients, including non-registered. Use preliminary validation to prompt patient registration for self management across the pathway
- Fully automated process: Our APIs trigger automatic sending and extracting data back to PAS/EPR/Dashboard
- Branching, Coding and Scoring: Easily tailor questions for different patient groups and at different stages in the process. Capture data en masse to assess patients’ decisions, triage and prioritise
Multiple Benefits
- Streamline Processes: automate engagement to reduce admin and clinical time
- Keep In Touch: Maintain patient contact with minimal staff resources to reduce unnecessary calls
- Reduce Did Not Attends (DNAs): Prompt patients no longer requiring treatment to opt out and improve attendance rates by keeping all patients informed
- Save Clinic Time: Capture early assessment information prior to the appointment, saving time and avoiding on the day theatre cancellations
Cost efficient Solution: Utilise WLV functionality Trust-wide or within one specialty at no additional cost
PKB has supported Trusts across the UK in delivering Waiting List Validation as part of their existing PKB solution. Read here how Mid Yorks achieved a 7% reduction and have since implemented waiting list validation across the Trust.