Online portal making a big difference to rheumatology patients
Calls to a helpline run by a Swansea Bay service have fallen dramatically as patients can now find out what they need to know for themselves.
The Swansea Bay Patient Portal is a secure online record that allows people to view their blood test results and clinical documents, as well as being able to tap into a library of information and resources.
They can do this via their mobile phone, tablet, or other devices. They can also update their health data and sync with wearable tech like Fitbits.
As family members and carers have an important role, the system allows them to help manage the care, with the patient’s permission.
Blood results and clinical documents can be viewed and shared not only with relatives but clinicians and professionals anywhere in the UK.
It can help reduce paperwork and unnecessary GP correspondence, and within some services it also allows clinicians to free up more clinic time for other patients.
The Swansea Bay Patient Portal (SBPP), powered by Patient Knows Best, is now live in 22 services, with almost 3,000 patients registered.
One of the services is rheumatology, which has really embraced the portal and plans to invite all its 4,500 follow-up patients to register – with around 613 having done so already.
As a first step they can check their blood test results using the SBPP. However, patients who are on disease modifying drugs can use the portal to message the rheumatology team securely as well.
They also have access to the booking office and nurse specialists who provide advice, manage repeat medication prescriptions and answer any appointment queries.
Cynthia is among those using this enhanced access, which she said had given her the ability to self-manage her condition.
Eventually all rheumatology patients will have the same level of access once they have signed up for the SBPP.
Already, though, it has led to a 75 per cent reduction in calls to the service’s advice line from patients with queries regarding their appointments or blood results.
This has freed up capacity so the team can respond more quickly to telephone calls on the advice line, including some in relation to Covid-19. Feedback from patients has been positive.
Rheumatology Service Support Manager Paula Phillips has been instrumental in the roll-out of SBPP there – one of the many innovations introduced to improve the service for patients.
Dr Martin Bevan, Group Medical Director for Neath Port Talbot and Singleton hospitals, said the introduction of SBPP had allowed rheumatology to work differently and make the best use of resources.