Four NHS Trusts signed up to use Patients Know Best (PKB) in March – joining the UK’s largest patient portal community.
Digital healthcare to improve information sharing
One of the largest teaching hospitals in Europe, Leeds Teaching Hospitals NHS Trust, signed a two-year contract with PKB. The PKB platform will be deployed to support remote patient management and monitoring, facilitating the Trust’s aspirations to reduce demand on outpatient services. This offers a digital alternative to face-to-face appointments across a range of specialities, including numerous fracture clinic pathways who will incorporate digital care plans for patients to access wherever and whenever they need it.
York Teaching Hospital NHS Foundation Trust, which is responsible for services across York, North Yorkshire and Scarborough, has also signed a contract with PKB. With patients cared for by a number of hospitals in the region, including Hull University Teaching Hospitals NHS Trust which has been using PKB since 2019, patients will use a single front door to access services from across both organisations. This will facilitate improved information sharing between the hospitals and allow the Trust to support a number of services which treat high-risk patients. This deployment will also underpin the response to caring for patients during the Coronavirus outbreak.
In a move to support patients who are most in need at this difficult time, Mid Yorkshire Hospitals NHS Trust plans to use PKB to contact patients remotely and provide the necessary information they need. The Trust is responsible for health and care services across Pontefract Hospital, Pinderfields Hospital, Dewsbury and District Hospital and community health services in Wakefield. The Trust plans to share documents, letters and lab results with patients following mass registration.
Digital communication with letters and test results
Dartford and Gravesham NHS Trust, one of the largest hospital trusts in North Kent, with services across three sites and serving a local population of over 500,000 people, has also signed a contract with PKB.
The Trust is keen to introduce digital communication tools across the whole Trust to enable patients to receive their outcome letters, appointment letters and test results in a digital format.
PKB is working closely with the Trust to determine the best use of PKB to assist with their digital transformation, with the first priority being to populate patients records as richly as possible to enhance their care as they move between settings and care providers.