City and Hackney Collaborative scoop up at 2021 HSJ Value awards
The City and Hackney collaborative, made up of City and Hackney ICP, North East London CCG, East London FT, The Advocacy Project and Core Art & Sport scoops up the awards at this years Health Service Journal awards. The recognition for their Digital Recovery Platform for Severe Mental Illness resulted in one win, two highly commended and one finalist position for their cross sector programme of work.
A recognition of collaborative working
This region has focused on collaborative working with their service users to support their mental health management, through the establishment of The Digital Recovery Platform for Severe Mental Illness, providing a single place to view and share information with others involved in their own recovery journey.
This programme of work saw the collective walk away from the HSJ Value Awards in September 2021 with:
- Winner for the Digital Clinical Transformation Award
- Highly commended for the Primary Care or Community Service Redesign Initiative and the IT & Digital Innovation Award
- Finalists for the Mental Health Service Redesign Initiative
Still within its first year of going live, these awards follow on from the collaborative having already won the accolade ‘Highly Commended’ for their work in the ‘Digitising Patient Services Initiative’ category for the HSJ Awards 2020.
City and Hackney CCG is the first organisation to empower service users across North East London STP with access and control of their health records for mental health support. It is also set to become the first NHS locality, truly leading integrated care, as data is exchanged across primary, secondary/mental health services (East London NHS Foundation Trust), as well as local voluntary care organisations (The Advocacy Project and Core Arts and Sports Programme).
Breda Spillane, the programme lead for the workstream on behalf of the City and Hackney Psychological Therapies and Wellbeing Alliance celebrated the value of partnership working to achieve such great outcomes so soon into the project.
Dan Burningham, Mental Health Programme Director for NHS North East London Clinical Commissioning Group within the City and Hackney Integrated Care Partnership and North East London Health and Care Partnership, reflected on the awards saying:
“The platform brings together pioneering digital work done in City and Hackney Specialist Psychotherapy Service with digital pilots done using personal health budgets by the Advocacy Project and digital-physical health approaches pioneered by Core Sport. The development of the platform is the result of a collaboration and close partnership working between these voluntary sector organisations, North East London CCG, East London Foundation Trust and Patients Know Best.
It’s been a tough year, but the pandemic has shown us just how important digital services are. As a service user of the digital platform put it:
‘When the pandemic hit I found it hard. Without the phone I would not have felt connected. (Now) I am the fittest I have ever been, my confidence has grown. I feel it has enabled me to have a voice and be listened to.’
We are still at the early stages of our journey, which now involves rolling the platform out across North East London as part of the Patients Know Best programme. There is much work to do but this award will give us the confidence to build on the great work done so far.”
The Digital Recovery Platform
The Digital Recovery Platform is a great example of vision and project that are possible through true collaboration with service users and across care sectors. The service user voice calling for better recovery planning is at the heart of this project. Through a collaborative working group, they fed back that a solution needed to be identified that would remove the expectation on the user to have to repeat their story more than once as they moved through mental health and recovery services, by having all this information in a single place that can be shared as needed. In order to do this, service users of City and Hackney needed ongoing access to and involvement in their care plans, and better access to their health information.
The digital pathway supports people with severe mental illness to plan and manage their own care, supported by a platform that brings all the tools together in one place allowing the patient to dynamically interact with the people and organisations involved in their care and to move seamlessly between organisations with the same plan and set of tools. This was a collaborative partnership between primary and secondary care, the voluntary sector, patients and external technology partners to address the long standing issue of the lack of capacity to reach SMI need, combined with difficulties of supply caused by the pandemic.
Patients Know Best’s VP of Sales, Sally Rennison attending the ceremony with the City and Hackney team said
“There is no better feeling than seeing our customers go from strength to strength and receive their very deserved recognition for their hard work and visionary ideas. We have fantastic partners in the City and Hackney Collaborative, and we can’t wait to see their work continue to grow and have a positive impact for more individuals.”