Case Studies

Interacting with Patients via Patients Know Best – A student’s experience​ - Financial support is provided as an Educational Grant by Pfizer Limited. Leicester Medical School has been using Patients Know Best since 2014 to teach their students how to conduct online consultations as well as skills such as shared care planning and remote communication. Read More
Online portal making a big difference to rheumatology patients - Calls to a helpline run by a Swansea Bay service have fallen dramatically as patients can now find out what they need to know for themselves.The Swansea Bay Patient Portal is a secure online record that allows people to view their blood test results and clinical documents, as well as being able to tap into a library of information and… Read More
Improving clinical pathways for Dermatology patients - It’s making life a lot easier using the messaging functionality in PKB rather than phone calls as it speeds everything up. It has definitely reduced the number of phone calls that we receive and we can respond to an email quicker than a phone call message Read More
A blueprint for a connected health and care system - In 2019, the Nottingham and Nottinghamshire Integrated Care System (ICS) partnered with Patients Know Best and NHS Digital to co-design the PKB-NHS App ‘All-in-One’ integration. Read More
Transforming the face of traditional dermatology services - The Dermatology Service at Singleton Hospital is using the PKB personal health records platform (or patient portal) to make it more convenient for patients to access ongoing care and treatment. Read More
Improving access to sexual health services - The Sexual Health in Plymouth (SHiP) team has remotely and securely treated over 900 new patients between April and August using Patients Know Best. Read More
Pharmacy students experience digital patient care - Financial support is provided as an Educational Grant by Pfizer Limited. Undergraduate Pharmacy students at Liverpool John Moores University, are given the opportunity to experience digital patient care, using the Patients Know Best personal health record platform. Read More
Patients Know Best at Bristol Major Trauma Centre – benefits analysis - A benefits analysis and case study by North Bristol NHS Trust, to evaluate a proof of concept on using Patients Know Best (PKB) at the Bristol Major Trauma Centre. Read More
Monitoring the safety of ketamine in treatment-resistant depression - Case Study 12 November 2020 by Gurpreet Sarai Ketamine is newly recognised as a rapidly acting antidepressant which works in a different way to conventional antidepressants. The Ketamine Clinic at Oxford Health NHS Foundation Trust provides treatment for people with depression who have not responded to other treatments. Here, Ketamine is used either intravenously, intramuscularly or orally.  Although ketamine is… Read More
Putting online consultation at the heart of the teaching curriculum - Financial support is provided as an Educational Grant by Pfizer Limited. University of Leicester’s Medical School is putting online consultation at the heart of its teaching curriculum for first-year medical students – a first for any university in the UK. Read More
Improving quality of life and reducing unplanned admissions - Emergency care saves lives but preventing the need for emergency care saves even more lives. This is why PKB is teaming up with ‘The Symphony Complex Care Hub’ at South Somerset NHS Trust to help support patients to better manage their long term conditions and lower the level of unplanned admissions taking place in the area. Dr Jo Cummings, clinical… Read More