Case Studies

Care Information Exchange – The largest shared patient portal program in the UK - The Care Information Exchange is the first population-level roll out and the largest shared record patient-portal program across the UK, hosting the health records of over 2.3 million people in North West London. The patients are from all across the UK including every country, island and health board. In 2015, Patients Know Best (PKB) teamed up with NHS healthcare providers… Read More
Alkaptonuria Society – self managing a rare genetic disease - Simon Laxon is one of only around 80 people in the UK known to have Alkaptonuria or AKU – a highly rare inherited genetic disease which often leads to a range of other interrelated and often debilitating conditions such as osteoarthritis, heart problems and kidney infections. ​ Living in Coventry, Simon must be treated by a whole host of different… Read More
Generating savings for investment in patient care - It’s a common picture; hospitals sending out thousands of appointment letters every day via post and out of those some go missing and needless to say, it all comes at a huge cost. For Western Sussex Hospitals NHS Foundation Trust (WSHFT), it’s a similar story. Letters to patients are sent via royal mail but before that, they have to be… Read More
A national integration unlocks patient empowerment in Wales - Abertawe Bro Morgannwg University (ABMU) Health Board had a bold vision to promote self efficacy and unlock patient empowerment across Wales. Armed with a team of passionate changemakers, they looked for a solution that would enable patients to be more involved in their care by securely providing access to their own health records . As a multi-award winning tool designed… Read More
Better care leads to savings in Inflammatory Bowel Disease - Surrey and Sussex Healthcare NHS Trust (SASH) introduced PKB to help IBD patients to self-manage their condition and remotely communicate with their clinical team. Read More
Better communication leads to better care for HIV patients - FeaturedNews 9 October 2020 by Gurpreet Sarai Derriford Hospital in Plymouth became one of the first NHS hospital trusts in the UK to use Patients Know Best (PKB) to manage the care of its entire cohort of HIV patients – through a pilot study supported by Janssen, a pharmaceutical company of Johnson & Johnson. Sexual Health and HIV Consultant, Dr… Read More
Remote monitoring facilitates the management of Inflammatory Bowel Disease - Luton and Dunstable NHS Foundation Trust are using Patients Know Best to remotely monitor patients with inflammatory bowel disease (IBD). Read More
A personal story leads to a local solution in Torbay and South Devon - In 2011, Gary Hotine, Health Informatics Service Director, at Torbay and South Devon NHS Foundation Trust (TSDFT), contacted Patients Know Best (PKB) looking for a solution to join up communication between healthcare services and patients or carers. However, unlike others, Gary’s story was personal and as he said: “it was a family problem that led me to discover and use… Read More
Transitioning teenagers from paediatrics to adult care - Great Ormond Street Hospital (GOSH) is home to a leading gastroenterology department caring for some of the most poorly children and teenagers across the country and beyond. The department cares for children and teenagers suffering from intestinal failure – a highly complex condition which requires a nightly treatment of nutrients to be infused into the bloodstream – something usually administered… Read More
Pioneering aftercare for trauma patients – North Bristol NHS Trust - Patients treated at a major trauma centre in Bristol are the first in the country to receive digital eRehabilitation Prescriptions following discharge from hospital. Read More