Supporting people with Severe Mental Illness in North East London

Supporting people with Severe Mental Illness in North East London

This work holds the principles of personalised care at its centre, and is an excellent example of how true coproduction can produce innovative, user led tools to enable everyone to self-manage their mental health and wellbeing.
City and Hackney also holds the impressive achievement of being the first (and only so far!) site to have their PHB support plan and information visible and accessible via the NHS App, and is also the first to flow information from a non-Statutory VCSE to the app through its work with Patients Know Best” Janet Blair, Personalised Care Lead, NHS England.

Mid Yorkshire Teaching NHS Trust uses Patients Know Best for Waiting List Validation

Waiting list validation is a crucial component of the national elective recovery plan. Patients Know Best’s (PKB) Questionnaire function enables trusts to validate a patient’s status, prioritise appointments, and filter out individuals who no longer require them. By doing this within PKB’s health record platform, trusts can access more detailed data to analyse and optimise their waitlist management as part of an on-going programme, engaging patients in a consistent system that supports broader utilisation.

Aspley Medical Centre and Beechdale Care Home Affiliation

Beechdale Care Home and Aspley Medical Centre have a good working relationship between them. Beechdale Care Home were initially using emails to communicate with the practice, which generally worked well. However, medicine reconciliation for residents was extremely time consuming where individual emails were sent for each resident. Staff members were then required to go through all the emails sent/received, to search for and identify the correct medication request for each resident.

Rheumatology Team seeing cost benefits using PKB to streamline processes

Hull University Teaching Hospitals NHS Trust’s Rheumatology Healthcare Team are seeing early benefits of using PKB to communicate more quickly and efficiently with their patients. In particular this is helping to streamline their process for administering healthcare prescriptions. From initial savings of 1 hour a week of admin time printing and folding letters, to a possible 2 full weeks of admin time saved by increasing patient registrations. As well as cost savings, importantly it is improving the experience for both clinical teams and patients.

Integrated Patient-Controlled Medical Record – Luton CCG

In 2020, Luton CCG began to pilot a patient-controlled medical record for children in Luton living with epilepsy: ‘Patients Know Best’ (PKB). This record empowers parents in their role as care coordinators for their children, and enables self-management and self-care by sharing educational materials such as care plans and verified links. It ensures the parent is equipped with all the information they need to support their child.

Bringing care and support to ILD patients

It is vital that all patients who need advice or care from a healthcare professional have access to it, but it can be a challenge to provide access to patients who live in rural areas, patients who find it difficult to travel or those who are too unwell (or are shielding) and cannot attend. Read on to learn about a respiratory service in west Wales who are using PKB to ensure their patients have an open channel of communication with specialist healthcare staff.

Young Epilepsy Charity and Patients Know Best partner up

Young Epilepsy and Patients Know Best (PKB) have partnered to deliver a national digital solution for children and young people with epilepsy (CYPE) and their families to manage their health and wellbeing, hoping to go live in December 2021.