Case Studies

A blueprint for a connected health and care system - In 2019, the Nottingham and Nottinghamshire Integrated Care System (ICS) partnered with Patients Know Best and NHS Digital to co-design the PKB-NHS App ‘All-in-One’ integration. Read More
Transforming the face of traditional dermatology services - The Dermatology Service at Singleton Hospital is using the PKB personal health records platform (or patient portal) to make it more convenient for patients to access ongoing care and treatment. Read More
Improving access to sexual health services - The Sexual Health in Plymouth (SHiP) team has remotely and securely treated over 900 new patients between April and August using Patients Know Best. Read More
Pharmacy students experience digital patient care - Undergraduate Pharmacy students at Liverpool John Moores University, are given the opportunity to experience digital patient care, using the Patients Know Best personal health record platform. Read More
Patients Know Best at Bristol Major Trauma Centre – benefits analysis - A benefits analysis and case study by North Bristol NHS Trust, to evaluate a proof of concept on using Patients Know Best (PKB) at the Bristol Major Trauma Centre. Read More
Monitoring the safety of ketamine in treatment-resistant depression - Case Study 12 November 2020 by Gurpreet Sarai Ketamine is newly recognised as a rapidly acting antidepressant which works in a different way to conventional antidepressants. The Ketamine Clinic at Oxford Health NHS Foundation Trust provides treatment for people with depression who have not responded to other treatments. Here, Ketamine is used either intravenously, intramuscularly or orally.  Although ketamine is… Read More
Putting online consultation at the heart of the teaching curriculum - University of Leicester’s Medical School is putting online consultation at the heart of its teaching curriculum for first-year medical students – a first for any university in the UK. Since 2014, the University’s Department of Medical Education has been teaching all its first-year students how to hold online consultations using Patients Know Best, the world’s first fully patient-controlled online medical… Read More
Improving quality of life and reducing unplanned admissions - Emergency care saves lives but preventing the need for emergency care saves even more lives. This is why PKB is teaming up with ‘The Symphony Complex Care Hub’ at South Somerset NHS Trust to help support patients to better manage their long term conditions and lower the level of unplanned admissions taking place in the area. Dr Jo Cummings, clinical… Read More
Visceral Myopathy, a Patient Story from St Marks Hospital - St Mark’s Hospital patient Jason Murtagh has a condition called Visceral Myopathy, a highly rare chronic disease which means that his gut fails to properly absorb nutrients – indeed the condition is so rare that few gastroenterologists will encounter a case in their careers. Diagnosed in 1988, Jason’s disease involves him being reliant on a line which administers nutrients directly… Read More
Managing complex conditions across geographical boundaries - The Royal College of Physicians “Personal health records (PHR) – landscape review” report in 2016 highlighted the work of St Mark’s Hospital using Patients Know Best. Acknowledgements This case study was informed by discussions with: > Simon Gabe, Consultant Gastroenterologist, St Mark’s Hospital > Lloyd Humphreys, former Vice President of Business Development, Patients Know Best® (PKB) It is also based on a review of… Read More
Halving HIV clinic times in North Manchester General Hospital - FeaturedNews 9 October 2020 by Gurpreet Sarai The Regional Infectious Diseases Unit (RIDU) based at North Manchester General Hospital is one of the largest units of its kind anywhere in the UK and offers specialist clinical services to patients across Greater Manchester – and more widely. Digital care for 2000 HIV patients In 2014, the RIDU rolled out Patients Know… Read More
Helping neurologists to improve epilepsy diagnosis in Peterborough and Stamford Hospitals - Peterborough and Stamford NHS Trust is encouraging the families of children with epilepsy to upload videos of their seizures to Patients Know Best to help with diagnosis. Dr Richard Brown, consultant paediatrician at the trust, said the system was having a significant impact on patient care as it makes it easier for families to share video footage, which is “crucial… Read More