Case Studies
Patients Know Best used to achieve PRSB compliance for Mental Health care plan standards - Recognising the importance of patient empowerment and informed decision-making, Midlands Partnership University NHS Foundation Trust (MPFT) took a proactive approach by becoming an early adopter of the Professional Record Standards Body's (PRSB) standards for Personalised Care and Support Plan (PCSP) “Overcoming Challenging Times” and “About Me” care plans. Read More
Digital communication improving efficiency for specialist heart failure care - "Being able to send a message rather than trying to get through by telephone is certainly quicker. I have been able to manage patients more effectively between appointments – they can message in with blood pressures for instance which can help my decision making. It feels more streamlined rather than disjointed phone messages coming in. It also prevents interruptions in… Read More
Implementing virtual reviews to support prostate cancer patients - “The online portal My Health and Care Record has proved an innovative way of caring for and supporting prostate cancer patients post treatment, as well as created efficiencies for our team”, says Izabela Przyczyna, Oncology Co-ordinator, Eastbourne District General Hospital/Conquest Hospital. Read More
Orthopaedic virtual prehabilitation programme helping patients to wait well and reduce risk of pre-operative deterioration - Keeping patients well, supported and fit for surgery whilst they wait is imperative to the patient’s overall recovery and rehabilitation, post surgery. Hospitals also benefit by less cancelled operations and providing more remote care. Providing them with the right care and information to fully support their prehabilitation is crucial but how to deliver this, particularly if your patients are infirm… Read More
North West Midlands Cystic Fibrosis Centre uses PKB for better co-ordinated communication across a healthcare network - The North West Midlands Cystic Fibrosis Centre, a beacon of care for both children and adults across North and South Staffordshire, Burton, Shropshire, and Wolverhampton, has embarked on a transformative journey. In a concerted effort to enhance the quality of care and streamline patient communication, the centre has integrated the Patients Know Best (PKB) digital tools into its operations. Read More
Transforming post operative follow-up: consultant harnesses power of Digital Personalised Video messages with PKB - “It puts patients’ minds at ease, provides answers to many of their questions and in many cases removes the need for further appointments or written communications - allowing the clinician to spend additional time helping other patients”, Mr Duffy, consultant at Harrogate & District NHS Foundation Trust Read More
Digital first approach enables self-management and reduces admissions amongst older heart failure patients - Chelsea & Westminster Hospital NHS Foundation Trust’s Heart Failure (HF) team has pioneered the use of Patients Know Best’s digital tools to enable remote monitoring and self-management and reduce unplanned hospital admission / attendance. Building on early learnings, in 2023 this has successfully been extended to underserved patients as well as supporting the implementation of a digital offer across the… Read More
Use of automation and PKB questionnaires enables effective and rapid referrals saving significant administrative time - “UHNM is one of a handful of Trusts involved in the NHSE Weight Management pilot and is the only Trust with an automated approach. The automation of these referrals is working brilliantly with minimal staff overheads. Furthermore, UHNM is ranking first in the pilot for referral count to the service.” Andrew Fraser, UHNM Business intelligence manager Read More
Supporting people with Severe Mental Illness in North East London - This work holds the principles of personalised care at its centre, and is an excellent example of how true coproduction can produce innovative, user led tools to enable everyone to self-manage their mental health and wellbeing. City and Hackney also holds the impressive achievement of being the first (and only so far!) site to have their PHB support plan and… Read More
Mid Yorkshire Teaching NHS Trust uses Patients Know Best for Waiting List Validation - Waiting list validation is a crucial component of the national elective recovery plan. Patients Know Best's (PKB) Questionnaire function enables trusts to validate a patient's status, prioritise appointments, and filter out individuals who no longer require them. By doing this within PKB's health record platform, trusts can access more detailed data to analyse and optimise their waitlist management as part… Read More
The benefits of providing more data to patients and improving the patient experience - "Patients being enabled to see their own results empowers them to manage their own condition. It also allows us to design remote management pathways meaning that patients will no longer need to come to the hospital regularly. This is better for the patients and better for the NHS; having patients who have already seen problem-results mean they are prepared for… Read More
Aspley Medical Centre and Beechdale Care Home Affiliation - Beechdale Care Home and Aspley Medical Centre have a good working relationship between them. Beechdale Care Home were initially using emails to communicate with the practice, which generally worked well. However, medicine reconciliation for residents was extremely time consuming where individual emails were sent for each resident. Staff members were then required to go through all the emails sent/received, to… Read More