Interacting with Patients via Patients Know Best – A student’s experience​

Lloyd Bettell-HigginsCase Study

Interacting with Patients via Patients Know Best – A student’s experience Leicester Medical School has been using Patients Know Best since 2014 to teach their students how to conduct online consultations as well as skills such as shared care planning and remote communication. Since 2020, students have been invited to submit reflective essays about their experience of using online tools … Read More

Online portal making a big difference to rheumatology patients

Sally RennisonCase Study

29 June 2021 Calls to a helpline run by a Swansea Bay service have fallen dramatically as patients can now find out what they need to know for themselves. The Swansea Bay Patient Portal is a secure online record that allows people to view their blood test results and clinical documents, as well as being able to tap into a … Read More

Improving clinical pathways for Dermatology patients

Steph TewCase Study

It’s making life a lot easier using the messaging functionality in PKB rather than phone calls as it speeds everything up. It has definitely reduced the number of phone calls that we receive and we can respond to an email quicker than a phone call message

The ‘future is bright’ for patients of the Kidney Dietetics Service

Steph TewCase Study

Facilitate self management

26 April 2021 The Kidney Dietetics Service at Hull University Teaching Hospitals NHS Trust supports acute renal patients at Hull Royal Infirmary but the service also manages a more extensive cohort of outpatients through its renal satellite clinic. This clinic covers a wide geographical area – from Bridlington, Scunthorpe and Grimsby, with patients even spread out as far as Doncaster, … Read More

Monitoring the safety of ketamine in treatment-resistant depression

Gurpreet SaraiCase Study

Case Study 12 November 2020 by Gurpreet Sarai Ketamine is newly recognised as a rapidly acting antidepressant which works in a different way to conventional antidepressants. The Ketamine Clinic at Oxford Health NHS Foundation Trust provides treatment for people with depression who have not responded to other treatments. Here, Ketamine is used either intravenously, intramuscularly or orally.  Although ketamine is … Read More