Citizens across Nottinghamshire to access their health and care records with PKB

Gurpreet SaraiNews

The Nottingham and Nottinghamshire Integrated Care System (ICS), which brings together health and social care services across primary, secondary, mental health, community and social care sectors, announced it has partnered with Patients Know Best (PKB) to deliver regional, public and patient-held, health and care records.

From Spring 2020, virtual access, remote consultations, self-monitoring and management as well as access to health, care and community information will be available to residents across Nottingham and Nottinghamshire. The local vision is to use the NHS App as the digital front door to enhanced access to health and care services through PKB. With one place for both patients and professionals to access a complete digital health and care service, PKB will become the public-facing ‘hub’, joining up health and social care information and services from across the sectors. 

Existing public-facing IT solutions will gradually become integrated to make information accessible to the public, patients, their carers and extended health and social care teams. It will also pave the way for smoother, more transparent communication between the public, patients and providers, with digital appointments, care planning and secure messaging all to come.

Alexis Farrow, Head of Strategy and Transformation for Connected Nottinghamshire, the transformation partnership set up by the ICS in 2013 to implement the regional digital roadmap, said: “I am delighted that our population will soon be able to take advantage of the full range of digital services including online access to manage their health and care.  This is a significant step forward in modernising health and care services across Nottingham and Nottinghamshire and we are thrilled to be working with Patients Know Best to achieve this.”

“We have spent the last two years talking to our population to enable us to understand what digital services would improve their experience and interaction with health and care services. We have developed our plans around their needs. In response to the needs of our population we are also providing free digital support and training across in places like libraries to support people to access and use digital technology.” 

Dr Mohammad Al-Ubaydli, CEO and Founder of Patients Know Best, added: “Nottinghamshire have clearly spent the last few years focusing on the patient’s needs in a digital world. We are delighted that PKB’s citizen-centric architecture fits into their vision and we look forward to working with them to transform outcomes and experiences for patients across the area.”

This adoption is part of the ICS vision to transform the way people experience access to health and care services across the area, by providing digital health tools and services that connect them to the information and services they need when they need them. Their aim is to enable people to access care in a convenient and coordinated way, promoting independence through the digital tools we are all familiar with in other aspects of our daily lives. By providing the digital tools people need to access health and care services and information, the ICS will empower and enable people to:

  • adopt preventative approaches within their lifestyles
  • have easier and more convenient access to key information 
  • better support themselves at home
  • manage and control long term conditions 
  • access more relevant methods of consultation with health and social care services (and thereby reduce the number of missed or avoidable appointments).

Wider access to these digital tools will also help to identify efficiency savings and improve the quality of services through a gradual shift to lower-cost digital channels.

Nottingham and Nottinghamshire are providing extensive support to their population to enable everyone to access digital; through digital hubs on the high street, digital pop up shops in the community and digital support on social prescription. Over the last year, they have supported hundreds of people register and login for the NHS App, basic skills in relation to smart devices and laptops, as well as providing an informal and comfortable learning environment where everyone can access digital healthcare.