A single place for your health information
Add, access and share your health information with healthcare
professionals, family and carers – anytime, anywhere.
It is free and always will be. It is paid for by organisations
such as your hospital, health board or local practice.
Health recordCare plansMessagesAppointments
Available on web, mobile and in the NHS App!
Trusted by the NHS since 2008
1 million+ test results accessed every week
3,000+ new users every day
Features and Benefits
Everyone benefits when Patients Know Best
PatientsProfessionalsCommissioners & PayersInformation Officers
Joined-up care – anywhere, anytime
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See health information -
Exchange messages with professionals -
Access care plans and other resources -
Add your own information -
Connect wearable devices -
Track and monitor symptoms -
Share with carers and other professionals -
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Real-time patient information & care
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A complete, real-time record -
Current and past data -
Monitor and consult online -
Create and share care plans -
Reduce demand, create capacity -
Integrated data from an ecosystem -
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All in one digital transformation
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Population centric PHR -
One integrated record -
Cash releasing savings -
Increased capacity -
Admission prevention -
Empowering self-care -
Improving end of life care -
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Highest standards of security & privacy
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Integrated with NHS Digital -
Endorsed by NHS England (ITP) -
Risk-sharing roll-out -
Best for Governance -
Safe and secure -
Granular privacy -
Open APIs -
Business intelligence data -
Learn more
25% of patients register within 30 days
50% of letters read within 3 hours
25% of patients register within 30 days
50% of letters read within 3 hours
News Centre
The latest news, views and stories
City and Hackney Collaborative scoop up at 2021 HSJ Value awards
The City and Hackney collaborative, made up of City and Hackney ICP, North East London CCG, East London FT, The…
PKB awarded the UK’s largest procurement for a digital Personal Health Record
Patients Know Best & Somerset Cancer Register Partnership
Patients Know Best & Netcall Partnership
News
Case Studies
Videos
Blog
Research
Resources
News
Case Studies
Videos
Blog
Research
Resources
“I’m better informed ahead of my appointments.”
Debbie, Patient,
Princess of Wales Hospital
“We can avoid A&E visits – that’s good news for the patient – and our hospital.”
Dr Azhar Ansari, Consultant Gastroenterologist,
Surrey and Sussex Healthcare NHS Trust
Partners
Partnerships and integrations
25% of patients register within 30 days of receiving a letter
50% of letters read within 3 hours
About
Patients Know Best
Our story
The team
Careers
Mission
Careers
Mission
“A consent layer allows patients to express their preference on being contacted, take part in research and share with friends and family that actually care for them.”
Andy Kinnear North Bristol NHS Trust
“It was important for us to choose a patient portal that allows patients to share data with any provider and with open read-write APIs to integrate with their systems.”
Kevin Jarrold, CIO, Imperial College Healthcare NHS Trust and Chelsea & Westminster NHS Foundation Trust
Accreditations
Certified, trusted, approved
Up to 98% of patients said PKB enhanced the relationship with their clinical team.
Sandwell and West Birmingham
Recurring hospital visits down 67%
Inflammatory bowel disease team at East Surrey Hospital
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Common Questions
Get in touch
£1.02 saved in postage for every patient